Privacy Policy

Pool Clean (“Pool Clean,” “we,” “our,” or “us”) respects and values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or engage with us via desktop, mobile, or SMS text messaging, mobile applications, text message communications, and other platforms (“Services”).

By engaging with our Services, whether through desktop, mobile, or text messaging, you (“user,” “client”, customer”) agree to the terms outlined in this Privacy Policy and our Terms of Service

Information We Collect

We may collect personal details such as your name, contact information, company details, and other identifiers you provide directly to us or through third-party integrations. This includes data submitted via forms, email correspondence, or SMS opt-in processes.

We collect personal and professional information directly from you, through our website, or through other channels, including:

• Personal Identifiers: Name, email address, phone number, company name, and mailing address.
• Professional Details: Title, business affiliation, and industry.
• Financial Information: Payment details and billing address (for client engagements).
• Technical Data: IP address, browser type, operating system, and device information.
• Communication Data: Any messages, inquiries, or consent preferences you share with us.
• Consent Records: Opt-in confirmations for SMS, email, or other messaging channels.

Use of Information

Collected data is used for business communications, compliance updates, customer engagement, and marketing purposes. We use collected information to:

1. Deliver and improve our consulting and advisory Services.
2. Communicate with you regarding updates, reports, or services you’ve requested.
3. Personalize your experience and provide relevant insights.
4. Ensure compliance with legal, contractual, or regulatory obligations.
5. Send text messages, emails, and notifications consistent with your selected preferences.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Information Sharing

We may share information with:

• Service Providers and Affiliates: For hosting, analytics, or service delivery.
• Legal and Compliance Purposes: When required by law, subpoena, or government request.
• Business Transfers: In case of merger or acquisition.

Important:

All mobile opt-in or text message consent will be shared with third parties or affiliates.

We never sell, rent, your personal information.

Data Retention and Security

Pool Clean retains your information only as long as necessary for business or legal purposes. We use encryption, secure storage, and strict access controls to protect your data.

D. Consent Tracking & Revocation

• All opt-ins, opt-outs, and consent methods are securely logged.
• Once a user opts out by texting STOP, we will not send further messages from any number or campaign associated with Pool Clean.
• Re-consent must be explicitly granted to resume SMS communications by texting START.

Revocation of Consent

Recipients can revoke consent at any time by texting STOP. Once an opt-out is received, we

immediately cease communication from all associated numbers. Opt-out requests are logged and securely stored for compliance tracking.

Your Rights

You may:

• Request access, correction, or deletion of your personal data.
• Opt out of marketing communications or SMS at any time.
• Adjust cookie and tracking settings in your browser.

To exercise these rights, email quote@poolclean.us